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20.09.17

New paper accepted for publication in Journal of Service Research

The manuscript entitled "Compensation Revisited: A Social Resource Theory Perspective on Offering a Monetary Resource after a Service Failure" has been accepted for publication in Journal of Service Research, the leading journal in the field of service research. Authors are Holger Roschk (Alpen-Adria-Universität Klagenfurt) and Katja Gelbrich (University of Eichstätt-Ingolstadt).