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Kathrin Hörner (née Albrecht)

Kathrin Hörner
Name: Kathrin Hörner
Address: Catholic University of Eichstätt-Ingolstadt
Department of Service Management
Auf der Schanz 49
85049 Ingolstadt
Building:
Room:
Phone: +49 (0) 841 / 937 - 21861
Fax: +49 (0) 841 / 937 - 218610
E-mail: kathrin.hoerner(at)ku.de
Tasks:
Office hours:


    Research Focus

    • Experimental Research in Service Marketing
    • Service Recovery Management in Social Media

    • Service Productivity

    Publications

    Articles in peer-reviewed journals:

    • Albrecht, K. (2016): Understanding the Effects of the Presence of Others in the Service Environment –  A Literature Review, in: Journal of Business Market Management, Vol. 9, No. 1. (VHB-JQ3:D)

    Articles in anthologies:

    • Hogreve, J./ Albrecht, K./ Dobmeier, M./ Schönfelder, J. (2016): Potenziale industrieller Dienstleistungen durch Digitalisierung erfolgreich umsetzen, in: Bruhn, M./ Hadwich, K. (ed.): Forum Dienstleistungsmanagement 2016 - Servicetransformation: Entwicklung vom Produktanbieter zum Dienstleistungsunternehmen. Wiesbaden.

    • Weiß, P. / Platz, S. / Crezelius, S. / Große, C. / Hogreve, J. / Albrecht, K. / Zolnowski, A. (2014): Methoden und Instrumente zur Messung und Verbesserung der Produktivität industrieller Dienstleistungen in KMU. in: Möller, K. / Schultze, W.(Hrsg.): Produktivität von Dienstleistungen, Wiesbaden, S. 1-51.

    Articles in peer-reviewed conference proceedings:

    • Nasr, L. / Kuesgen, S. / Albrecht, K. / De Keyser, A. / Kandampully, J. (2017): The Future of Technology in Service – A Research Agenda in: Proceedings of the 26th Frontiers in Service Conference, 22.-25. Juni, New York, USA (forthcoming)

    • Nasr, L. / Kuesgen, S. / Albrecht, K. / De Keyser, A. / Kandampully, J. (2017): The Future of Technology in Service – A Research Agenda in: QUIS15 symposium, 12.-15. Juni, Porto, Portugal (forthcoming).
    • Nasr, L. / Albrecht, K. /  DeKeyser, A./ Kuesgen, S. / Zhang, T. /Kandampully, J. (2016). Technology Revolution in Service: An Integrated View from Marketing, Operations and Human Resources, in: Proceedings of the 25th Annual Frontiers in Service Conference, 22-26 June, Bergen, Norway.
    • Kandampully, J. / Albrecht, K. / De Keyser, A. / Kuesgen, S. / Nasr, L. / Zhang, T. (2016). Technology in Service: Its Role in Marketing, Operations and Human Resources, in: Proceedings of the SERVSIG International Research Conference 2016, 17-19 June, Maastricht, Netherlands.

    • Hogreve, J. / Albrecht, K. / Bilstein, N. (2015): Service Recovery on Stage - The Effects of Social Media Recovery on Virtually Present Others, in: Proceedings of the 24th Annual Frontiers in Service Conference, July 9-12, San José, USA.
    • Hogreve, J. / Albrecht, K. / Velleuer, M. (2014): Understanding the Complex Structures of Service Productivity in B2B-Settings: A Linguistic Network Analysis, in: Proceedings of the 23rd Annual Frontiers in Service Conference, June 26-29, Miami, USA.