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Jens Hogreve

Jens Hogreve
Name: Jens Hogreve
Anschrift: Katholische Universität Eichstätt-Ingolstadt
Department of Service Management
Auf der Schanz 49
85049 Ingolstadt
Gebäude: NB
Raum: NB 308
Telefon: + 49 (0) 841 - 937 21861
Fax: +49 (0) 841 / 937 - 218610
E-Mail: Jens.Hogreve(at)
Sprechstunde: During the semester: Mondays 11:00 – 12:00 in room 308 NB.
During semester break: By appointment only
In general only after previous registration with the secretariat.
Tel. 21861 or E-Mail to

Curriculum Vitae



Since 10/2016

Since 2016

Since 04/2011




Catholic University of Eichstaett-Ingolstadt
Vice President for research and junior researchers

Visiting Professor, Toulouse University Capitole I, Graduate School of Management

Chair of the Department of Service Management

Vice Dean of the Faculty of Business Administration

Since 04/2011



Catholic University of Eichstaett-Ingolstadt
Chaired Professor for Service Management






Offers of a W3 Professorship for Business Administration, especially Service Management at the University

of Paderborn (declined) and for Business Administration and Service Management at the Catholic University

of Eichstaett-Ingolstadt (accepted)





University of Paderborn
Assistant Professor for Business Administration, especially Service Management






University of Hagen
Douglas-sponsored Chair for Service Management
Research Assistant






University of Hagen
Dissertation under Prof. Dr. Sabine Fliess: "The Impact of Service Guarantees on Consumer Behavior.

Conceptualization and Empirical Analysis"





University of Mannheim
Diploma in Economics (Majors: Marketing, applied Micro Economics, Economic Policies)




Rheinische Friedrich-Wilhelms University of Bonn
Elementary Studies in Economics

Awards and Scholarships

  • 09/2018: 2017 AMA SERVSIG Best Article Award for the Paper: "The Service Profit Chain: A Meta-Analytic Test of a Comprehensive Theoretical Framework" together with Anja Iseke, Klaus Derfuss and Tönnjes Eller.
  • 06/2018: 2017 Shelby D. Hunt/Harold H. Maynard Award Finalist for the Paper: "The Service Profit Chain: A Meta-Analytic Test of a Comprehensive Theoretical Framework" together with Anja Iseke, Klaus Derfuss and Tönnjes Eller.
  • 02/2011: AMA Winter Marketing Educators’ Conference 2011,Austin, Texas, USA Overall Best Conference Paper Award for the contribution: Assessing the Long-Term Effect of Industrial Services on Firm Profitability: The Moderating Impact of Product Innovations” together with Andreas Eggert, Wolfgang Ulaga and Eva Muenkhoff
  • 11/2008:University of Hagen Advancement Award
  • 06/2006:AMA SERVSIG – Liam Glynn/ASU Center for Services Leadership Research Award

Research Focus

  • Management of quality uncertainty of service offers

    • Service guarantees
    • Quality labels for service offers

  • Management of customer integration processes
  • Complaint and innovation management
  • Management of industrial services and solutions
  • Standardization of service

Professional Memberships

  • American Marketing Association (AMA)
  • European Marketing Academy (EMAC)
  • Association of Professors for Business Administration e.V.

Editorial Work

  • International Journal of Research in Marketing
  • Journal of Service Research
  • Scandinavian Journal of Management
  • International Business Review
  • Business and Innovation (member of the editorial board)
  • International Conference on Business Information Systems
  • AMA Winter and Summer Marketing Educators' Conferences
  • EMAC Conferences