Sie befinden sich hier: KU.de  Fakultäten  Wirtschaftswissenschaftliche Fakultät Ingolstadt  Department of International Management

30.07.19

Frontiers in Service Conference 2019 in Singapore


Sarah Voigt and Julia Hagel participated in the Frontiers in Service Conference in Singapore. Sarah Voigt presented her joint project with Prof. Katja Gelbrich and Prof. Cristiane Pizzutti "How Complaint Process Recovery  Enhances Trust after Double Deviations". Julia Hagel presented "The Role of the Nationality of an Automated Social Presence" (a collaboration with Prof. Katja Gelbrich and Lena Hiermeier).