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04.11.19

Paper on service termination accepted for publication


The paper “Customers' Reactions to Different Organizational Tactics in a Service Termination Context” has been accepted for publication at the Journal of European Marketing. The paper is written by Katja Gelbrich and her co-authors Amin Nazifi from the University of Strahclyde (UK) and Dahlia El-Manstrly from the University of Edinburgh (UK).