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  • Welcome at the Department of Service Management!


  • Secretariat

    Alexandra Sievers
    Mette Schaufler


    NB 309



    + 49 (0) 841 / 937 - 21861


    + 49 (0) 841 - 937 - 218610

    Office Hours:

    Mo. - Th.   09.00 - 12.00 p.m.

Dear Students,

Due to the current emergency situation we will initially offer all our courses for the summer term 2020 in alternative digital formats. We are pleased that we can start the summer semester together with you despite the given circumstances and keep you informed of any changes.

  • Teaching & Student News

    Information on teaching

    Due to the current emergeny situation, the summer semester 2020 must be started without classroom teaching. However, we also see this crisis as an opportunity to introduce improved and innovative teaching concepts and are thus pleased to inform you that we will offer all our courses in the summer semester 2020 via alternative digital formats. Therfore it is important that you have registered for the respective course via KU-campus. You will receive an email with the access data for the respective ILIAS course in short. Further information will be brought to you via our website, Facebook and by email.

    Information on the general situation at the KU can be found here.

    Guest Lecture - NTT DATA

    During our Master’s course „Service Management“, the two Design Strategists Ms. Stephanie Lacher and Mr. Martin Müller of NTT DATA gave our students interesting insights into the Service Design Thinking world. At this point, the Chair of Service Management would like to thank Ms. Lacher and Mr. Müller again for the exciting presentation. As presented in class, NTT Data is currently surveying future mobility solutions for students. In this context, it would be great if our students could participate in the survey, which can be found in the following link:

    Meet autonomous driving in virtual reality: Research project SAVe at the 'lange Nacht der Unternehmen und Wissenschaft'

    At the upcoming event on 24 May, the department DLM will be presented within the research projekt SAVe (functional und traffic safety in automated and networked driving). Visitors can find out more about this topic with the help of experience actions and presentations. Virtual reality applications as well as meeting autonomous vehicles in action from the point of view of a pedestrian will be part of the programm. Sounds interesting? Please find more information here!

  • Research & Team News

    Ute Braun and Professor Jens Hogreve are participating in the AMA Winter conference in San Siego

    Ute Braun and Professor Jens Hogreve chaired a special session on “money matters: consumer financial well-being through a marketing lens” at the @AMA_Marketing conference in San Diego. Together with Professor Elisabeth Bruggen, Professor Sertan Kabadayi, Professor Shashi Matta and Professor Dee Warmath they explained why many people struggle to achieve financial well-being and discussed possible interventions from a marketing and consumer behavior perspective.

    ***Professor Hogreve and Ute Braun were visiting our students in Toulouse***


    Over the weekend, Professor Jens Hogreve and Ute Braun were visiting our students of the International Marketing program in Toulouse. Besides a nice get-together and an entertaining evening program, the visit's aim was the further development of the double Master program in International Marketing that is offered in cooperation with the TSM - Toulouse School of Management and the WFI - Ingolstadt School of Management.

    Second Conference of the Bavarian Service Research Cluster

    September 18-19, the second conference of the Bavarian Service Research Cluster took place at the University of Augsburg. Apart from numerous discussions on work-in-progress research projects, the Conference aims to facilitate networking within the service research community and fostering the exchange of fresh perspectives and ideas. The Cluster is a joint project of the Chair of Marketing & Services (Prof. Dr. Dirk Totzek), the Chair of Marketing & Innovation (Prof. Dr. Schumann) both Passau University, the Chair for Value Based Marketing at the University of Augsburg (Prof. Dr. Michael Paul) and the Chair of Service Management at the Catholic University of Eichstaett-Ingolstadt (Prof. Dr.  Jens Hogreve).