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  • Welcome at the Department of Service Management!


  • Secretariat

    Alexandra Sievers
    Mette Schaufler


    NB 309



    + 49 (0) 841 / 937 - 21861


    + 49 (0) 841 - 937 - 218610

    Office Hours:

    Mo. - Th.   09.00 - 12.00 p.m.

  • Teaching & Student News

    Project in Service and Innovation Management

    Check out our new master course next winter term and apply until 29th of September with CV & transcript of records via email to Pirmin Bischoff (pirmin.bischoff(at)

    Meet autonomous driving in virtual reality: Research project SAVe at the 'lange Nacht der Unternehmen und Wissenschaft'

    At the upcoming event on 24 May, the department DLM will be presented within the research projekt SAVe (functional und traffic safety in automated and networked driving). Visitors can find out more about this topic with the help of experience actions and presentations. Virtual reality applications as well as meeting autonomous vehicles in action from the point of view of a pedestrian will be part of the programm. Sounds interesting? Please find more information here!

    Open house

    Two of our students introduced on 15 May our Double-Master 'International Marketing' at our open house event. Thanks for your fantastic job! More information about our programm can be found here!

    Throwback - Guest Lecture Schaeffler

    As part of the lecture "Grundlagen des Marketingmanagement" WFI-Alumnus Dr. Leonhard Mandl visited his old sphere of action at WFI - Ingolstadt School of Management and gave an inspiring talk on B2B Marketing @ Schaeffler. Thanks a lot for the magnificant enrichment of the course.

    Throwback Guest Lecture - TWT

    We want to thank Mr. Timon Paulus and Dr. Christian Arnold of TWT for their interesting guest lecture on the topic "Development of business models based on digital services in manufacturing companies". The lecture offered interesting insights into how consulting companies help established manufacturing companies to integrate new digital business models into their assortment.

  • Research & Team News

    Successful defense of Dr. Delphine Caruelle's PhD thesis at BI Business School


    In August, Professor Jens Hogreve visited the Department of Marketing at BI Norwegian Business School in Oslo. Professor Hogreve had been invited to be part of the evaluation committee of Delphine Caruelle's PhD thesis together with Prof. Dr. Valarie Zeithaml (University of North Carolina at Chapel Hill), and Prof. Dr. Klemens Knöferle (BI Norwegian Business School). Mrs. Caruelle's PhD thesis is about the interplay between time and customer emotion during service encounters.

    ***New Publication on channel design strategies to alleviate vulnerability perceptions in customer journeys***

    The recent publication of Professor Dr. Jens Hogreve, Hannes Fleischer and their colleagues provides a framework that outlines channel design strategies as means to alleviate vulnerability perceptions during the customer journey. Prof. Dr. Jens Hogreve and Hannes Fleischer worked together with Prof. Dr. Nancy Wünderlich, Dr. Ilma Nur Chowdhury, Dr. Sahar Mousavi, Prof. Dr. Rui Sousa and Julia Rötzmeier-Keuper on this publication, which was initiated in 2018 at the “2nd Academic-Practitioner Research with Impact Workshop” at the Alliance Manchester Business School.The article will be published in the Journal of Business Research.

    Frontiers in Service Research 2019

    Once again the Department of Service Management participated in the annual Frontiers in Service Conference 2019 hosted by the National University of Singapore. This event provides a remarkable platform for impactful service research, with speakers being the world's leading experts in the field. We want to thank the organizers, all speakers, discussants and attendants for a truly outstanding conference and are very looking forward to next years' conference in Boston.