Prof. Dr. Jens Hogreve holds the Chair of Service Management at the KU Ingolstadt School of Management (WFI) since 2011 and holds the position of vice dean at his faculty since 2013. His research focuses on industrial services management, technological service innovations and questions surrounding complaint management. Jens Hogreve has received numerous awards for his research and is a member of several boards of editors of leading journals in the field of marketing and management research. He studied geography, iberomanic philology and economics at the University of Bonn. After having completed his graduate studies in economics specializing in marketing, applied microeconomics and economic policy at the University of Mannheim, Jens Hogreve worked as a research associate at the Douglas endowed chair at FernUniversität Hagen from 2003 to 2007 where he also obtained his doctoral degree. Before he was offered a professorship at the KU, he worked as junior professor for business administration (with focus on service management) at Paderborn University.
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