The joint paper of Holger Roschk and Katja Gelbrich entitled "Identifying Appropriate Compensation Types for Service Failures: A Meta-analytic and Experimental Analysis" has been accepted for publication in Journal of Service Research. The outlet is a leading marketing journal in the field (http://vhbonline.org/service/jourqual/jq2/marketing/).
If you want to know more, please contact holger.roschk@ku.de. We are happy to provide you with further information.