The paper entitled "The Power of Multinational Service Firms' Return Policies in Different National Contexts” will be presented at the 24th Annual Frontiers in Service Conference in San Jose, California, USA. The paper was jointly written by Dr. Jana Gäthke, Prof. Dr. Katja Gelbrich, and Prof. Dr. Yany Grégoire (HEC Montréal).
The 24th Annual Frontiers in Service Conference will be held from 9th to 12th July 2015 as the world’s leading annual conference on service research and management.