Paper accepted for presentation at QUIS symposium 2019

The paper entitled “The Remedial Effect of Complaint Process Recovery (CPR) after a Double Deviation” will be presented by Sarah Voigt at the 16th QUIS symposium 2019 in Karlstad, Sweden. The paper was jointly written by Prof. Dr. Katja Gelbrich, Prof. Dr. Cristiane Pizzutti (Federal University of Rio Grande do Sul) and Sarah Voigt. The QUIS symposium will be held from June 10th to June 13th 2019 and brings together academics and practitioners from the field of service research.