The paper entitled "A Cross-National Service Strategy to Deal with Product Returns: The Role of Return Policies and Institutional Environment” will be presented at the 10th SERVSIG Conference 2018 in Paris, France by Dr. Jana Gäthke. The paper was jointly written by Dr. Jana Gäthke and Prof. Dr. Katja Gelbrich.
The SERVSIG 2018 will take on the theme of "Opportunities for Services in a Challenging World" and will be held from 14th to 16th June 2018 as a global meeting of academics who are interested in service research.