Prof. Dr. Katja Gelbrich and Dr. Holger Roschk are going to present their paper entitled "The Complementary Role of Psychological Compensation on Monetary Compensation in a Service Transgression” at the 2014 Frontiers in Service Conference in Miami.
The 2014 Frontiers in Service Conference is hosted by the School of Business Administration at the University of Miami. It is the world’s leading annual conference on service research and management. It attracts prominent thought leaders and industry experts from around the world to share knowledge and best practices.