Service Operations
Module Content
- The basic concepts will be illustrated with slides
- Quantitative models and methods will be presented and with examples and exercises illustrated. The exercises will also be used to demonstrate practical applications in Service Management, e.g., in airline industries, retail or the service sector.
- This course content provides the foundation for a critical examination from a theoretical and practical perspective using papers and system-based case studies.
Lecturer
Prof. Dr.
Heinrich
Kuhn
Professor for BA, Supply Chain Mangement & Operations
Room: NB-221
Prof. Dr.
Pirmin
Fontaine
Full Professor of Logistics and Operations Analytics
Room: NB-217
M. Sc.
Tobias
Potoczki
Former Research Assistant
Room: NB-219
Dr.
Stefan
Voigt
Senior Researcher
Room: NB-223
Target audience:
Compulsory elective (BA&OR)
Semester:
Winter term
Number of credits:
5 ECTS
Language:
English
Participation limit:
None
Registration:
Examination registration via KU.Campus.
Module description:
Link to the PDF (please scroll down for the English version)
Course materials:
See Ilias
Meeting & examination dates: Please take note of the information in the KU.Campus system.