01-16-2024

Guest lecture 'Efficient ticket processing in CRM' by OMMAX

As part of the 'Customer Relationship Management' course offered by the chair, we were able to invite Eva Bammann and Felix Schulz from OMMAX to give a guest lecture this winter semester. The content of the lecture focused on the importance of text mining for ticket processing in CRM and thus made a valuable contribution to conveying the lecture content.

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