Holger Roschk, Katja Gelbrich, and Jana Müller's article entitled “Age matters: How Developmental Stages of Adulthood Affect Customer Reaction to Complaint Handling Efforts” was accepted for publication by the Journal of Retailing and Consumer Services. The Journal of Retailing and Consumer Services is a well-recognized double blind peer-reviewed journal.
If you want to know more, please contact holger.roschk@ku. We are happy to provide you with further information.