The manuscript entitled "Proactive Handling of Flight Overbooking: How to Reduce Negative eWOM and the Costs of Bumping Customers" has been accepted for publication in Journal of Service Research, the leading journal in the field of service research. The paper was written by Katja Gelbrich (University of Eichstaett-Ingolstadt) and her co-authors Amin Nazifi (University of Strathclyde), Yany Grégoire (HEC Montréal), Sebastian Koch (University of Augsburg), Dahlia El-Manstrly (University of Edinburgh), and Jochen Wirtz (National University of Singapore).