Sie befinden sich hier:  Fakultäten  Wirtschaftswissenschaftliche Fakultät Ingolstadt  Department of International Management  Team  Sarah Voigt, M.Sc.

Sarah Voigt M.Sc.

  • Research associate

    Catholic University of Eichstätt-Ingolstadt
    Neubau Wirtschaftswissenschaftliche Fakultät
    Auf der Schanz 49
    85049 Ingolstadt

    Room: 314 NB
    Phone: +49 (0)841 937-21829
    Email: Sarah.Voigt(at)

    Research focus

    • Service quality, especially in automotive industry
    • Cross-cultural research


    • International Business
    • Empirische Managementforschung (Empirical Management Research)
    • Cross Cultural Management
  • Office hours

    • Tuesday, 9.30 - 11.00 a.m. (by prior arrangement)

    Responsibilities at the chair

    • Major "Management and Marketing"
    • Recognition of learning agreements

Employment history

01/2017 - present: Research associate and doctoral candidate at the Chair of International Management at the Catholic University Eichstätt-Ingolstadt (Prof. Dr. Katja Gelbrich)

01/2016 - 12/2016: Working student at J.D. Power and Associates GmbH, department of Automotive Consulting

01/2015 - 12/2015: Working student at PAYBACK GmbH, department of Lifecycle Management

04/2014 – 09/2014: Internship at BMW Group, department of CRM Aftersales

01/2013 – 03/2014: Internship and working student at PAYBACK GmbH, department of Brand Management


10/2014 - 10/2016: Catholic University of Eichstätt-Ingolstadt, Master of Science (MARKT)

08/2013 - 12/2013: Exchange semester at ESSCA Angers, France

04/2011 - 04/2014: Catholic University of Eichstätt-Ingolstadt, Bachelor of Science


Refereed conference articles:

Gelbrich, K., Voigt, S., Pizzutti, C. (2019): "The Remedial Effect of Complaint Process Recovery (CPR) after a Double Deviation", 16th QUIS Symposium 2019, Karlstad, Sweden, June 10-13.

Gelbrich, K., Gäthke, J., Voigt, S. (2018): "Finding an Adequate Service Strategy for the Management of Product Recalls", 26th Annual Frontiers in Services Conference 2018, Austin Tx, USA, September 6-9.