Employment History

• 01/2017–11/2021: Research associate and doctoral candidate at the Chair of International Management at the Catholic University Eichstätt-Ingolstadt (Prof. Dr. Katja Gelbrich)
• 01/2016–12/2016: Working student at J.D. Power and Associates GmbH, department of Automotive Consulting
• 01/2015–12/2015: Working student at PAYBACK GmbH, department of Lifecycle Management
• 04/2014–09/2014: Internship at BMW Group, department of CRM Aftersales
• 01/2013–03/2014: Internship and working student at PAYBACK GmbH, department of Brand Management

Education

• 10/2014–10/2016: Catholic University of Eichstätt-Ingolstadt, Master of Science (MARKT)
• 08/2013–12/2013: Exchange semester at ESSCA Angers, France
• 04/2011–04/2014: Catholic University of Eichstätt-Ingolstadt, Bachelor of Science

Publications

Refereed Conference Articles:

Gäthke, J.; Gelbrich, K.; Voigt, S. (2020): "Finding an Adequate Service Strategy to Manage Product Recalls: Effects of Perceived Risk, Perceived Convenience, and Time Horizon", in Proceedings of the La Londe Conference 2020.

Gelbrich, K.; Voigt, S.; Pizzutti, C. (2019): "The Remedial Effect of Complaint Process Recovery (CPR) after a Double Deviation", 16th QUIS Symposium 2019, Karlstad, Sweden, June 10-13.

Gelbrich, K.; Gäthke, J.; Voigt, S. (2018): "Finding an Adequate Service Strategy for the Management of Product Recalls", 26th Annual Frontiers in Services Conference 2018, Austin TX, USA, September 6-9.