Fields of competence

Fields of competence
Fields of competence

 

The Chair of Business Administration and Service Management is characterized by a disciplinary focus on service management and marketing as well as by internationally visible publications. In the following you will find an overview of the central research fields and topics that are currently focused on at the Chair of Business Administration and Management in Services.

 

Customer experience management

Return on Service

Transformative services

Beschwerdemanagement

Optimization of customer integration processes

Industrial services and solutions