Congratulations to Jannes Marquardt on receiving the Teaching Award from the student representatives of the WFI!

Last week, we had the pleasure of welcoming the new cohort of our Double Degree programme in Digital Customer Experience & Service Design (DICE).

The Chair of Service Management is pleased to announce the publication of the article 'AI Advertising-to-Service Inference: When AI Disclosure…

Dr Marah Blaurock of the Chair of Service Management at WFI is building an international network on human–AI collaboration in knowledge work, spanning…

The Chair of Service Management is glad to announce the publication titled "Post With Care: How Language Use Influences the Effectiveness of CEOs'…