Gelbrich, K.; Miederer, S.; Kerath, A.; Roschk, H. (2023b): Can robotic agents serve customers like a human? A meta-analysis on customer responses to robotic vs. human agents, 18th International Research Symposium on Advancing Service Research and Practice (QUIS), Hanoi, Vietnam, June 20.-23., 2023.
Gelbrich, K.; Miederer, S.; Kerath, A.; Roschk, H. (2023): Can machines replace human service employees? A meta-analysis on customer responses to robotic vs. human agents, Annual Frontiers in Service Conference, Maastricht, NL, June 15-18, 2023.
Gelbrich, K.; Kerath, A.; Chun, H. (2022): Digital companions in marketing: the crucial roles of perceived similarity and perceived humanlikeness in driving of customer outcomes, 4th AIRSI Technology 4.0 in Tourism, Services & Marketing Conference, Zaragoza, Spain, July 11-13, 2022.
Gelbrich, K.; Chun, H.; Kerath, A.; Hagel, J. (2022b): Increasing customer outcomes through virtual companions in digital services, paper accepted at the 12th International AMA SERVSIG conference, Glasgow, UK, June 16-18, 2022.
Gelbrich, K.; Chun, H.; Kerath, A.; Hagel, J. (2022a): Imbuing digital services with a human touch: The positive effects of digital companions, paper presented at the 17th International Research Symposium on Advancing Service Research and Practice (QUIS), Valencia, Spain, January 12-15, 2022.
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