Jannes Marquardt and Kristina Bramstaedt presented their current research on predictability in autonomous services and the impact of agentic AI on…

Are you interested in being part of an exciting study that explores the future of autonomous mobility?

We are looking for participants to share their…

The Chair of Service Management is glad to announce the publication titled "What does it take to buy in brick-and-mortar secondhand fashion stores? A…

Jens Hogreve, Marah Blaurock, and Patrick Weiss attended the 2025 Frontiers in Service conference in Montréal, Canada, hosted at HEC Montréal.

Our master course „Return on Service Design & Customer Experience“ concluded last week with final presentations and a relaxed get-together in the…