In addition to teaching fundamental knowledge in the field of service marketing and management, the Chair of ABWL and Service Management at the Catholic University of Eichstätt-Ingolstadt is engaged in teaching and research for practical application. Our research covers a variety of topics and focuses, among other things, on the management of customer experiences, profit effects of internal service processes and transformative services.

On the following pages, you will find updates on our latest news, teaching offerings, thesis opportunities, research projects, the dlm-team, and upcoming events. The chair’s team is always available to assist with any inquiries you may have.